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Privacy and Data Policy

PRIVACY STATEMENT

Version Updated on 05.05.2018

ÁGUAS DO GERÊS - Hotel, Termas & Spa 

For us, privacy is very important. For this reason we are committed to protecting and safeguarding all personal data you have shared with us. We act in the interest of our customers and are transparent about how we treat your personal data.

This document tells how we use and process your personal data. We apologize for being a little long and so we tried to use language that is easy to read and understand so you can fully understand what we are trying to convey to you. It will also be indicated how you can contact us if you want to clarify any questions related to your personal data. This Statement also covers our website and the applications, online platforms, forms, documents and social networks of our company. For more information about how we use cookies and other similar technologies (see the final part of this Statement in "Cookies Statement")

If you have used our services previously you know that we offer services related to accommodation and catering, spa services, spa services and other services in the field of tourism, information given in person, by phone, via email or even through our websites, applications and other online platforms (social networks, etc ...). Why are we reporting this? Because this Privacy Statement applies to all these forms of contact and platforms.

This Privacy Statement concerns all the information and personal data that we collect throughout the contacts that you have with us. We hope this makes reading this statement less tiring.

Empresa de Águas do Gerês, SA reserves the right to update, modify or modify its Privacy Statement at any time, in particular in order to adapt it to legislative and other changes. So if you care about your privacy we advise you to consult this document regularly on our website. However, if we wish to process your personal data for purposes other than those communicated in this Privacy Statement, we will notify you of such changes prior to the start of new activities. We also take the opportunity to inform you that if you do not agree with our Privacy Statement you should discontinue using our services. If you agree with our Privacy Statement, then you just need to book your next visit to Gerês. We look forward to seeing you and have a good experience. Good trip!

WHAT PERSONAL DATA DO WE COLLECT?

We can not help you in clarifying any doubts that you may have to book your stay and other services if we do not obtain the necessary information. When you contact our services you will be asked to provide us with some information, such as your name, contacts, names of companions and payment information, among others. You can also request special order information (eg preferences, restrictions, etc ...). In addition to this data, we also collect information from your computer, phone, tablet or other device that you use to contact us and access our services, including your IP address, browser used, your phone number, etc. It may also happen that others send us your information or it will be collected automatically. If you would like more information on this subject, see below in the section "WHAT TYPE OF PERSONAL DATA ARE COLLECTED BY OUR COMPANY?"

WHY DO WE COLLECT AND USE YOUR PERSONAL DATA?

Your personal information is used to help us with the information you request, in the clarifications you wish to obtain from us in order to make your reservation and ensure that you get the best possible service. We also use your personal data to contact you in the event of a response to any request you have placed for us, to send us necessary and complementary information in response to complaints and / or suggestions you may wish to share with us for the offer of prizes , for sweepstakes, to follow the Recommendations Program (if you are our spa) and to inform you about the latest offers, special offers and other products or services that we think are interesting for you There are more reasons to use your data and if you want more details see below the division "WHY DO WE COLLECT AND USE YOUR PERSONAL DATA?" "

HOW DO WE SHARE YOUR DATA WITH THIRD PARTIES?

There are different steps in the reservation service and information that work in different ways and for different reasons. The purpose is to share only the data relevant to the fulfillment of your stay or use of our services with our partners, such as operators, travel agencies, online booking platforms, etc ... if your reservation comes through them. Some companies that will provide certain services that you want to perform and that we wanted to be intermediaries in your reservation may also have to share some of your personal data. There may also be other parties involved who may receive some of your data and which we will have to involve, such as financial institutions, government authorities or others.

WE DO NOT SELL OR RENT YOUR PERSONAL DATA.

For more information on this subject, see below in the section "WITH WHOM WE SHARE YOUR PERSONAL DATA"

HOW WE PROCESS THE COMMUNICATIONS SUBMITTED BY YOU

In order to comply with your requests and requests for information or reservation of services that you wish to enjoy or to purchase our products, we must use your data and communications to get what you want from the corresponding services, so that we can meet your needs. best wishes.

HOW DO WE USE MOBILE DEVICE DATA?

Through access to our website via mobile devices, this way we also collect and process personal data. The process is the same as that used on our website.

HOW DO WE USE SOCIAL NETWORKS?

Social networks are used by our company to disseminate generic information about interesting events that take place in Gerês, to send messages promoting our services, to publicize, improve and facilitate access to our services and system of direct reservations and other purposes . The access to our page, causes us to gather some of your personal data or that the administrator of these social networks receive some of your information.

WHAT SAFETY AND CONSERVATION PROCEDURES DO WE USE TO SAFEGUARD YOUR PERSONAL DATA AND HOW LONG WILL WE CONSERVE THEM?

We have adopted appropriate and appropriate procedures to prevent unauthorized access and misuse of personal data we store and treat.

We use appropriate business systems and procedures to protect and safeguard the personal information you provide to us. We also use internal restriction and security procedures and technical, electronic and physical restrictions on access restriction and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

We will store your personal data between 1 and 10 years for legal reasons and others.

HOW DO WE WORK WITH PERSONAL DATA FOR CHILDREN?

We do not seek or seek to receive data directly from minors, however, we can not always determine the age of people accessing and using our sites. If a minor (as defined by the law in force) provides their data without the consent of the parent or guardian, we ask the parents or guardians to contact us to have this information removed. We will only process the data of minors with the proper authorization of their parents or legal guardians or when the information is provided by parents or legal guardians.

HOW CAN YOU CONTROL THE PERSONAL DATA YOU SHARED WITH US?

You always have the right to review the data we have stored about you. You can request the information we have through the email address indicated below. If you want to know more about your rights to control your personal data.

You can also contact us if your information is not correct, if you do not want us to have more access to your personal data or if you have other questions about how your information is used or about the Privacy Statement. Please write to us or send us an email using the contact details indicated in the "WHY WE COLLECT AND USE YOUR PERSONAL DATA?"

WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA COLLECTED?

EMPRESA DAS ÁGUAS DO GERÊS, SA has control of the processing of your personal data. We are a limited liability company, private, subject to the law and force in Portugal and with headquarters at Av. Manuel Francisco da Costa, 125, 4845-067 Gerês, Portugal.

EPD (Data Protection Officer)

Name: Data Protection Officer;

Address: Av dos Aliados, 9 -1º andar Room E, 4000-066 Porto, Portugal;

Email: RGPD@TermasdoGeres.pt

WHAT TYPE OF PERSONAL DATA ARE COLLECTED BY OUR COMPANY?

When you ask us for information or clarification or to make a reservation or reservation of some service you will be asked at least your name and contacts. We may also ask for other information such as address, payment details, date of birth, names of accompanying persons, nationality, any preferences you may have for a meal or any food or other restrictions that you may have and that are important for the performance of the service that we will provide -you.

Likewise if you contact us through social networks, travel agencies, service providers of activities, etc ... we will also have access to your personal data. We may also ask you to fill out a satisfaction survey or to make a comment or suggestion that you would like to share with us so that we can always improve our services for the future, we will also collect information about you included in your comments.

You may also decide to participate in Referral Programs, prizes and raffles and in doing so you will also provide us with personal information.

Obviously you may also be making reservations that are not just for you. You may be booking services for other guests and friends. At this point, we must clarify that it is your sole responsibility to ensure that the person (s) whose data you provided us with was informed of such and understood and accepted the way our company uses the information (as described in the Privacy Statement ).

PERSONAL DATA WE COLLECT AUTOMATICALLY

After contacting us, you may end up not confirming any reservation with us. However, whenever you contact us via email, phone or visit our websites or applications we will collect certain information automatically. Depending on the medium you used, we may collect your telephone number and email address, your IP address, the date and time you accessed our services, the hardware, software, or Internet browser you used and information about the operating system your computer. We may also collect information on the versions of the applications and the language settings you used, as well as the click and page information displayed to you.

Similarly, if you use a mobile device, we may collect information that identifies that device, application failure, and other system activity. When making a reservation, our system can register which means and website used to make the reservation or to access our websites.

PERSONAL DATA WE RECEIVE FROM OTHER SOURCES

Not only do we have information that we can provide. Sometimes we also receive information from you from business partners such as travel agents, operators, online booking platforms and other companies. All information we receive from these other sources may be supplemented by the information we receive from you. For example, when you make a reservation of our services through a partner or intermediary of ours (eg travel agency, online platform, etc ...), and you provide them with your personal data, this will send us your data to that we can continue with the service you want. We also integrate external service providers to facilitate the receipt of your payment. These suppliers will have access to your data so that we can fulfill the due receipt and be able to guarantee that everything runs smoothly and safely.

Another example is some communication services that we can integrate in our platforms so that we can communicate with us and with the partner that chose to make your reservation. In this case we receive metadata about your communications (how and from where you communicated, who is, date and duration of the call, etc ...). We can also provide some specific contacts for sending Happy Holidays, Happy Birthday wishes, etc ...

WITH WHOM WE SHARED YOUR PERSONAL DATA

WE DO NOT SELL OR RENT YOUR PERSONAL DATA. However, we need to share your personal data with some partners and for several reasons:

Suppliers of services that you want to enjoy and that we have to contact and hire so we can complete your information or reservation requests. This point is important for services that are not directly provided by our company, but that you want us to handle the reservation. Depending on the reservation you wish to make, we may need to provide your name, contact information, payment details, your escort's name and any preferences or restrictions you have specified in your order. If you have any questions, we can contact the supplier and ask them to deal with your request. In the case of disputes related to the reservation process of these services we will provide the information related to the reservation process that are necessary to handle the dispute. These may include a copy of the exchanged communications, a reservation confirmation, etc ....

Our Suppliers of billing and booking software . Sometimes we have to give access to our billing, reservation and communication systems to our partners who provide us with support and maintenance services, billing software, reservations, communication, etc ..., especially when making online reservations, when there are system errors, when unsuccessful operations were verified, in the event of a malfunction, etc ... At that time, these suppliers will have access to your data. However, we all have the statement of compliance with the RGPD, so that they can not use and / or transfer any personal data in our systems.

Our Hosting Providers , domains and websites. Like the partners for the software programs, we also have partners who provide us with services for the development, implementation and maintenance of our websites and online platforms, our social networks, our lodgings and domains, our emails, etc .... also for them, in case of maintenance, malfunction, development of tools, etc ... may have to access our systems and may have access to your personal data. We also have a statement of compliance with the RGPD so that they can not use and / or transfer any personal data in our systems.

Financial institutions and payment service providers . Whenever a payment is requested for confirmation of reservation or other purpose, we will have to share certain information with the service provider and the financial institution so that the payment can be processed. We may also share information with financial institutions if we consider it to be strictly necessary for fraud detection and prevention.

Government authorities and other entities that we are required by law to provide your data if necessary. We disclose personal information to law enforcement officials in accordance with applicable law or if it is strictly necessary for the prevention, detection of criminal and unlawful acts and fraud or if we are legally required to do so. We may have to give more data to the authorities in order to protect and defend our rights and properties or the rights and properties of our partners.

We may have to deal with overbooking situations and thus have to provide your personal data to a provider who will provide the service booked by you in our company instead of ourselves. Also in this case we have the declaration of compliance with the RGPD, so that they can not use and / or assign any personal data provided by us other than for the purpose of specific compliance with the contract in question.

Your data will also be used for the purposes of complying with the obligation of transfer for statistical purposes , whenever requested by the various entities and governmental institutions, according to the legislation in force.

HOW DO WE PROCESS THE COMMUNICATIONS SUBMITTED BY YOU AND BY THE BUSINESS PARTNERS?

When you communicate with us you use telephone, email, website, online platforms, intermediaries, etc .... We reserve the right to block receiving or review communications that we believe are malicious, spam, or pose a risk to you and to us, our partners, or others. Note that all communications sent or received through electronic communication tools will be received and stored by our company.

WHY DO WE COLLECT AND USE YOUR PERSONAL DATA - PURPOSES?

Whenever you contact us, whether by telephone, via email, through our websites, through other online platforms or through our partners, your personal data can be used as follows:

  1. To provide you with information and clarifications of the doubts you may have about our services, reservation form, etc.
  2. To manage your booking or booking
  3. In order to receive you in a more comfortable and personal way
  4. To access specific programs of discounts and special conditions, raffles and prizes, follow-up of complaints and suggestions
  5. To facilitate future reservations of services, so that you do not have to provide us with your personal data every time you contact us.
  6. To send additional information so that you can enjoy your reservation with the greatest security and comfort possible, such as proof of reservation and payment, location and information on how to arrive, useful information, among others.
  7. For sending offers and promotions, Happy Holidays, Happy Birthday Vows, etc ... can cancel the consent given now in a quick, easy and at any time. To know how to do it send us an email to RGPD@AguasdoGeres.pt ou RGPD@TermasdoGeres.pt or send us a letter to Empresa das Aguas do Gerês, SA - Av. Manuel Francisco da Costa, 136 4845-067 Gerês or Av Manuel Francisco da Costa, 125 4845-067 Gerês
  8. To be able to finalize your reservation, if you have not done so. We may contact you to remind you that you have not yet completed your reservation. We believe this service is beneficial to you as it allows you to continue your reservation quickly and easily.
  9. For security and risk analysis purposes, including the authentication of users and reservations on our websites.
  10. Call monitoring. When you call our services, the telephone exchanges will record your telephone number so that we can contact you later. Sometimes the attendance at the reception does not allow us to be able to answer your call on time. You will then be contacted to find out how we can help you.
  11. Finally, in certain cases, we may have to use your information to handle and resolve legal disputes, regulatory investigations, and compliance investigations to enforce the terms of service of the reservations service of Aguas do Gerês, SA within what is reasonably expected or to comply with lawful requests of the authorities.

In order to process your personal data as described above, we make use of the following legal bases:

Execution of a contract - If you make a reservation or appointment of a service of ours or provided by us, we will use your information to enforce our obligation to complete and administer that reservation or appointment, in accordance with the agreement we enter into with you.

Legitimate Interests - We may use your information for our legitimate interests, such as providing you with the most appropriate services and products, in order to improve and promote our services and products, to fulfill obligations to deal with damages or responsible. We do this also for administrative reasons, legal purposes and for fraud detection.

For purposes 1 and 2 described above, we rely on the legal basis that the processing of personal data is necessary for the performance of the contract, in particular to manage its marking or reservation. If the necessary data is not provided, we will not be able to provide you with the information and information necessary to complete your reservation or purchase and we will not be able to provide you with the service you want. For purposes 3 to 10 we rely on our legitimate commercial interest in providing the services, preventing fraud and improving your experience. When we use your personal data for the purposes of our legitimate interests we will always consider your rights and interests in the protection of your personal data in relation to our rights and interests. For purpose 11, we rely, where applicable, on fulfilling legal obligations (such as lawful requests from authorities). When required under applicable law, we will obtain your consent prior to the processing of your personal data in connection with direct marketing.

COOKIES STATEMENT

Whenever you use our online services, including all our applications, cookies and other monitoring technologies can be used in different ways. These technologies can be used directly by us or our business partners, including online booking platforms.

What are cookies? It is a small amount of data that a website hosts in the browser of your computer or mobile device. Primary cookies are associated by the entity that operates the domain where the cookie is hosted. The cookies on our website are of this type. There are persistent and session cookies. Session cookies only exist while your browser is running. Persistents have a longer duration and are not automatically deleted when you close the browser. They may last between the time of your visit to our sites and 2 years.

How are cookies used? They allow you to be recognized as the same user on different pages of a website, between websites, or when using an application. The information we collect through cookies includes the IP address, device ID, pages viewed, browser type, browsing info, operating system, internet provider, time / date registration, if you have responded to an advertisement, the reference URL, features used or activities performed on the website / applications

Type of cookies we use on our websites

Technical Cookies - used to provide advanced and user-friendly websites and applications to our visitors that fit your needs and desires. To do this, we use technical cookies that are necessary for our website or applications to function properly.

Functional cookies - used to remind us of your preferences and to help you use our website and applications more efficiently and effectively. These cookies will memorize your preferred currency, language, your searches and the services you previously viewed. These functional cookies are required for our website or applications to function properly, but add functionality and improve your website experience.

Analytic cookies - used to get more information about how visitors use our website. Through these we can check what works or not, optimize and improve our applications and websites, understand the effectiveness of promotional campaigns and communications and ensure that we continue to have relevant content. The data we collect may include pages you've visited, pages you've entered or left the website, the platform you've used, the emails you've opened that have resulted in some action on your part, and the date and time information.

This also means that we can use the data on how you interacted with the website, such as the number of times you clicked on a particular page, the activity of your mouse movements, and the activities you navigate through the page with the scroll bar. We use these cookies to find out how users interact with our website or applications.

Commercial Cookies - We do not use this type of cookies

What are your preferences?

To learn all about cookies and how to manage or delete them just visit allaboutcookies.org and the help section of your browser. You can choose which cookies to accept and which to refuse. If you choose not to accept some technical and / or functional cookies, you may not be able to use some functions of our website. We can review this situation about cookies if some things change in relation to cookies. In order to control the collection of analytics data through Google Analytics for certain types of browsers, you can click the following browser Add-on link to de-activate Google Analytics (desktop only). In order to control data collection for analysis by Yandex.Metrica (a monitoring pixel managed by the Russian search engine YANDEX), users with the language configured in Russian, Ukrainian, or Turkish can click the following link andandex.com . Yandex.Metrica is not valid for users of other languages. You can also opt out of Yandex's personalized advertising. To do this, uncheck the "consider my interests"

If you have questions about this cookie statement, please send an email to RGPD@AguasdoGeres.pt This statement can be changed whenever necessary. We advise your viewing regularly to stay current.

 

 

PRIVACY STATEMENT

Version Updated on 05.05.2018

ÁGUAS DO GERÊS - Hotel, Spa and swimming pools

For us, privacy is very important. For this reason we are committed to protecting and safeguarding all personal data you have shared with us. We act in the interest of our customers and are transparent about how we treat your personal data.

This document tells how we use and process your personal data. We apologize for being a little long and so we tried to use language that is easy to read and understand so you can fully understand what we are trying to convey to you. It will also be indicated how you can contact us if you want to clarify any questions related to your personal data. This Statement also covers our website and the applications, online platforms, forms, documents and social networks of our company. For more information about how we use cookies and other similar technologies (see the final part of this Statement in "Cookies Statement")

If you have used our services previously you know that we offer services related to accommodation and catering, spa services, spa services and other services in the field of tourism, information given in person, by phone, via email or even through our websites, applications and other online platforms (social networks, etc ...). Why are we reporting this? Because this Privacy Statement applies to all these forms of contact and platforms.

This Privacy Statement concerns all the information and personal data that we collect throughout the contacts that you have with us. We hope this makes reading this statement less tiring.

Empresa de Águas do Gerês, SA reserves the right to update, modify or modify its Privacy Statement at any time, in particular in order to adapt it to legislative and other changes. So if you care about your privacy we advise you to consult this document regularly on our website. However, if we wish to process your personal data for purposes other than those communicated in this Privacy Statement, we will notify you of such changes prior to the start of new activities. We also take the opportunity to inform you that if you do not agree with our Privacy Statement you should discontinue using our services. If you agree with our Privacy Statement, then you just need to book your next visit to Gerês. We look forward to seeing you and have a good experience. Good trip!

WHAT PERSONAL DATA DO WE COLLECT?

We can not help you in clarifying any doubts that you may have to book your stay and other services if we do not obtain the necessary information. When you contact our services you will be asked to provide us with some information, such as your name, contacts, names of companions and payment information, among others. You can also request special order information (eg preferences, restrictions, etc ...). In addition to this data, we also collect information from your computer, phone, tablet or other device that you use to contact us and access our services, including your IP address, browser used, your phone number, etc. It may also happen that others send us your information or it will be collected automatically. If you would like more information on this subject, see below in the section "WHAT TYPE OF PERSONAL DATA ARE COLLECTED BY OUR COMPANY?"

WHY DO WE COLLECT AND USE YOUR PERSONAL DATA?

Your personal information is used to help us with the information you request, in the clarifications you wish to obtain from us in order to make your reservation and ensure that you get the best possible service. We also use your personal data to contact you in the event of a response to any request you have placed for us, to send us necessary and complementary information in response to complaints and / or suggestions you may wish to share with us for the offer of prizes , for sweepstakes, to follow the Recommendations Program (if you are our spa) and to inform you about the latest offers, special offers and other products or services that we think are interesting for you There are more reasons to use your data and if you want more details see below the division "WHY DO WE COLLECT AND USE YOUR PERSONAL DATA?" "

HOW DO WE SHARE YOUR DATA WITH THIRD PARTIES?

There are different steps in the reservation service and information that work in different ways and for different reasons. The purpose is to share only the data relevant to the fulfillment of your stay or use of our services with our partners, such as operators, travel agencies, online booking platforms, etc ... if your reservation comes through them. Some companies that will provide certain services that you want to perform and that we wanted to be intermediaries in your reservation may also have to share some of your personal data. There may also be other parties involved who may receive some of your data and which we will have to involve, such as financial institutions, government authorities or others.

WE DO NOT SELL OR RENT YOUR PERSONAL DATA.

For more information on this subject, see below in the section "WITH WHOM WE SHARE YOUR PERSONAL DATA"

HOW WE PROCESS THE COMMUNICATIONS SUBMITTED BY YOU

In order to comply with your requests and requests for information or reservation of services that you wish to enjoy or to purchase our products, we must use your data and communications to get what you want from the corresponding services, so that we can meet your needs. best wishes.

HOW DO WE USE MOBILE DEVICE DATA?

Through access to our website via mobile devices, this way we also collect and process personal data. The process is the same as that used on our website.

HOW DO WE USE SOCIAL NETWORKS?

Social networks are used by our company to disseminate generic information about interesting events that take place in Gerês, to send messages promoting our services, to publicize, improve and facilitate access to our services and system of direct reservations and other purposes . The access to our page, causes us to gather some of your personal data or that the administrator of these social networks receive some of your information.

WHAT SAFETY AND CONSERVATION PROCEDURES DO WE USE TO SAFEGUARD YOUR PERSONAL DATA AND HOW LONG WILL WE CONSERVE THEM?

We have adopted appropriate and appropriate procedures to prevent unauthorized access and misuse of personal data we store and treat.

We use appropriate business systems and procedures to protect and safeguard the personal information you provide to us. We also use internal restriction and security procedures and technical, electronic and physical restrictions on access restriction and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

We will store your personal data between 1 and 10 years for legal reasons and others.

HOW DO WE WORK WITH PERSONAL DATA FOR CHILDREN?

We do not seek or seek to receive data directly from minors, however, we can not always determine the age of people accessing and using our sites. If a minor (as defined by the law in force) provides their data without the consent of the parent or guardian, we ask the parents or guardians to contact us to have this information removed. We will only process the data of minors with the proper authorization of their parents or legal guardians or when the information is provided by parents or legal guardians.

HOW CAN YOU CONTROL THE PERSONAL DATA YOU SHARED WITH US?

You always have the right to review the data we have stored about you. You can request the information we have through the email address indicated below. If you want to know more about your rights to control your personal data.

You can also contact us if your information is not correct, if you do not want us to have more access to your personal data or if you have other questions about how your information is used or about the Privacy Statement. Please write to us or send us an email using the contact details indicated in the "WHY WE COLLECT AND USE YOUR PERSONAL DATA?"

WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA COLLECTED?

EMPRESA DAS ÁGUAS DO GERÊS, SA has control of the processing of your personal data. We are a limited liability company, private, subject to the law and force in Portugal and with headquarters at Av. Manuel Francisco da Costa, 125, 4845-067 Gerês, Portugal.

EPD (Data Protection Officer)

Name: Data Protection Officer;

Address: Av dos Aliados, 9 -1º andar Room E, 4000-066 Porto, Portugal;

Email: RGPD@TermasdoGeres.pt

WHAT TYPE OF PERSONAL DATA ARE COLLECTED BY OUR COMPANY?

When you ask us for information or clarification or to make a reservation or reservation of some service you will be asked at least your name and contacts. We may also ask for other information such as address, payment details, date of birth, names of accompanying persons, nationality, any preferences you may have for a meal or any food or other restrictions that you may have and that are important for the performance of the service that we will provide -you.

Likewise if you contact us through social networks, travel agencies, service providers of activities, etc ... we will also have access to your personal data. We may also ask you to fill out a satisfaction survey or to make a comment or suggestion that you would like to share with us so that we can always improve our services for the future, we will also collect information about you included in your comments.

You may also decide to participate in Referral Programs, prizes and raffles and in doing so you will also provide us with personal information.

Obviously you may also be making reservations that are not just for you. You may be booking services for other guests and friends. At this point, we must clarify that it is your sole responsibility to ensure that the person (s) whose data you provided us with was informed of such and understood and accepted the way our company uses the information (as described in the Privacy Statement ).

PERSONAL DATA WE COLLECT AUTOMATICALLY

After contacting us, you may end up not confirming any reservation with us. However, whenever you contact us via email, phone or visit our websites or applications we will collect certain information automatically. Depending on the medium you used, we may collect your telephone number and email address, your IP address, the date and time you accessed our services, the hardware, software, or Internet browser you used and information about the operating system your computer. We may also collect information on the versions of the applications and the language settings you used, as well as the click and page information displayed to you.

Similarly, if you use a mobile device, we may collect information that identifies that device, application failure, and other system activity. When making a reservation, our system can register which means and website used to make the reservation or to access our websites.

PERSONAL DATA WE RECEIVE FROM OTHER SOURCES

Not only do we have information that we can provide. Sometimes we also receive information from you from business partners such as travel agents, operators, online booking platforms and other companies. All information we receive from these other sources may be supplemented by the information we receive from you. For example, when you make a reservation of our services through a partner or intermediary of ours (eg travel agency, online platform, etc ...), and you provide them with your personal data, this will send us your data to that we can continue with the service you want. We also integrate external service providers to facilitate the receipt of your payment. These suppliers will have access to your data so that we can fulfill the due receipt and be able to guarantee that everything runs smoothly and safely.

Another example is some communication services that we can integrate in our platforms so that we can communicate with us and with the partner that chose to make your reservation. In this case we receive metadata about your communications (how and from where you communicated, who is, date and duration of the call, etc ...). We can also provide some specific contacts for sending Happy Holidays, Happy Birthday wishes, etc ...

WITH WHOM WE SHARED YOUR PERSONAL DATA

WE DO NOT SELL OR RENT YOUR PERSONAL DATA. However, we need to share your personal data with some partners and for several reasons:

Suppliers of services that you want to enjoy and that we have to contact and hire so we can complete your information or reservation requests. This point is important for services that are not directly provided by our company, but that you want us to handle the reservation. Depending on the reservation you wish to make, we may need to provide your name, contact information, payment details, your escort's name and any preferences or restrictions you have specified in your order. If you have any questions, we can contact the supplier and ask them to deal with your request. In the case of disputes related to the reservation process of these services we will provide the information related to the reservation process that are necessary to handle the dispute. These may include a copy of the exchanged communications, a reservation confirmation, etc ....

Our Suppliers of billing and booking software . Sometimes we have to give access to our billing, reservation and communication systems to our partners who provide us with support and maintenance services, billing software, reservations, communication, etc ..., especially when making online reservations, when there are system errors, when unsuccessful operations were verified, in the event of a malfunction, etc ... At that time, these suppliers will have access to your data. However, we all have the statement of compliance with the RGPD, so that they can not use and / or transfer any personal data in our systems.

Our Hosting Providers , domains and websites. Like the partners for the software programs, we also have partners who provide us with services for the development, implementation and maintenance of our websites and online platforms, our social networks, our lodgings and domains, our emails, etc .... also for them, in case of maintenance, malfunction, development of tools, etc ... may have to access our systems and may have access to your personal data. We also have a statement of compliance with the RGPD so that they can not use and / or transfer any personal data in our systems.

Financial institutions and payment service providers . Whenever a payment is requested for confirmation of reservation or other purpose, we will have to share certain information with the service provider and the financial institution so that the payment can be processed. We may also share information with financial institutions if we consider it to be strictly necessary for fraud detection and prevention.

Government authorities and other entities that we are required by law to provide your data if necessary. We disclose personal information to law enforcement officials in accordance with applicable law or if it is strictly necessary for the prevention, detection of criminal and unlawful acts and fraud or if we are legally required to do so. We may have to give more data to the authorities in order to protect and defend our rights and properties or the rights and properties of our partners.

We may have to deal with overbooking situations and thus have to provide your personal data to a provider who will provide the service booked by you in our company instead of ourselves. Also in this case we have the declaration of compliance with the RGPD, so that they can not use and / or assign any personal data provided by us other than for the purpose of specific compliance with the contract in question.

Your data will also be used for the purposes of complying with the obligation of transfer for statistical purposes , whenever requested by the various entities and governmental institutions, according to the legislation in force.

HOW DO WE PROCESS THE COMMUNICATIONS SUBMITTED BY YOU AND BY THE BUSINESS PARTNERS?

When you communicate with us you use telephone, email, website, online platforms, intermediaries, etc .... We reserve the right to block receiving or review communications that we believe are malicious, spam, or pose a risk to you and to us, our partners, or others. Note that all communications sent or received through electronic communication tools will be received and stored by our company.

WHY DO WE COLLECT AND USE YOUR PERSONAL DATA - PURPOSES?

Whenever you contact us, whether by telephone, via email, through our websites, through other online platforms or through our partners, your personal data can be used as follows:

  1. To provide you with information and clarifications of the doubts you may have about our services, reservation form, etc.
  2. To manage your booking or booking
  3. In order to receive you in a more comfortable and personal way
  4. To access specific programs of discounts and special conditions, raffles and prizes, follow-up of complaints and suggestions
  5. To facilitate future reservations of services, so that you do not have to provide us with your personal data every time you contact us.
  6. To send additional information so that you can enjoy your reservation with the greatest security and comfort possible, such as proof of reservation and payment, location and information on how to arrive, useful information, among others.
  7. For sending offers and promotions, Happy Holidays, Happy Birthday Vows, etc ... can cancel the consent given now in a quick, easy and at any time. To know how to do it send us an email to RGPD@AguasdoGeres.pt ou RGPD@TermasdoGeres.pt or send us a letter to Empresa das Aguas do Gerês, SA - Av. Manuel Francisco da Costa, 136 4845-067 Gerês or Av Manuel Francisco da Costa, 125 4845-067 Gerês
  8. To be able to finalize your reservation, if you have not done so. We may contact you to remind you that you have not yet completed your reservation. We believe this service is beneficial to you as it allows you to continue your reservation quickly and easily.
  9. For security and risk analysis purposes, including the authentication of users and reservations on our websites.
  10. Call monitoring. When you call our services, the telephone exchanges will record your telephone number so that we can contact you later. Sometimes the attendance at the reception does not allow us to be able to answer your call on time. You will then be contacted to find out how we can help you.
  11. Finally, in certain cases, we may have to use your information to handle and resolve legal disputes, regulatory investigations, and compliance investigations to enforce the terms of service of the reservations service of Aguas do Gerês, SA within what is reasonably expected or to comply with lawful requests of the authorities.

In order to process your personal data as described above, we make use of the following legal bases:

Execution of a contract - If you make a reservation or appointment of a service of ours or provided by us, we will use your information to enforce our obligation to complete and administer that reservation or appointment, in accordance with the agreement we enter into with you.

Legitimate Interests - We may use your information for our legitimate interests, such as providing you with the most appropriate services and products, in order to improve and promote our services and products, to fulfill obligations to deal with damages or responsible. We do this also for administrative reasons, legal purposes and for fraud detection.

For purposes 1 and 2 described above, we rely on the legal basis that the processing of personal data is necessary for the performance of the contract, in particular to manage its marking or reservation. If the necessary data is not provided, we will not be able to provide you with the information and information necessary to complete your reservation or purchase and we will not be able to provide you with the service you want. For purposes 3 to 10 we rely on our legitimate commercial interest in providing the services, preventing fraud and improving your experience. When we use your personal data for the purposes of our legitimate interests we will always consider your rights and interests in the protection of your personal data in relation to our rights and interests. For purpose 11, we rely, where applicable, on fulfilling legal obligations (such as lawful requests from authorities). When required under applicable law, we will obtain your consent prior to the processing of your personal data in connection with direct marketing.

COOKIES STATEMENT

Whenever you use our online services, including all our applications, cookies and other monitoring technologies can be used in different ways. These technologies can be used directly by us or our business partners, including online booking platforms.

What are cookies? It is a small amount of data that a website hosts in the browser of your computer or mobile device. Primary cookies are associated by the entity that operates the domain where the cookie is hosted. The cookies on our website are of this type. There are persistent and session cookies. Session cookies only exist while your browser is running. Persistents have a longer duration and are not automatically deleted when you close the browser. They may last between the time of your visit to our sites and 2 years.

How are cookies used? They allow you to be recognized as the same user on different pages of a website, between websites, or when using an application. The information we collect through cookies includes the IP address, device ID, pages viewed, browser type, browsing info, operating system, internet provider, time / date registration, if you have responded to an advertisement, the reference URL, features used or activities performed on the website / applications

Type of cookies we use on our websites

Technical Cookies - used to provide advanced and user-friendly websites and applications to our visitors that fit your needs and desires. To do this, we use technical cookies that are necessary for our website or applications to function properly.

Functional cookies - used to remind us of your preferences and to help you use our website and applications more efficiently and effectively. These cookies will memorize your preferred currency, language, your searches and the services you previously viewed. These functional cookies are required for our website or applications to function properly, but add functionality and improve your website experience.

Analytic cookies - used to get more information about how visitors use our website. Through these we can check what works or not, optimize and improve our applications and websites, understand the effectiveness of promotional campaigns and communications and ensure that we continue to have relevant content. The data we collect may include pages you've visited, pages you've entered or left the website, the platform you've used, the emails you've opened that have resulted in some action on your part, and the date and time information.

This also means that we can use the data on how you interacted with the website, such as the number of times you clicked on a particular page, the activity of your mouse movements, and the activities you navigate through the page with the scroll bar. We use these cookies to find out how users interact with our website or applications.

Commercial Cookies - We do not use this type of cookies

What are your preferences?

To learn all about cookies and how to manage or delete them just visit allaboutcookies.org and the help section of your browser. You can choose which cookies to accept and which to refuse. If you choose not to accept some technical and / or functional cookies, you may not be able to use some functions of our website. We can review this situation about cookies if some things change in relation to cookies. In order to control the collection of analytics data through Google Analytics for certain types of browsers, you can click the following browser Add-on link to de-activate Google Analytics (desktop only). In order to control data collection for analysis by Yandex.Metrica (a monitoring pixel managed by the Russian search engine YANDEX), users with the language configured in Russian, Ukrainian, or Turkish can click the following link andandex.com . Yandex.Metrica is not valid for users of other languages. You can also opt out of Yandex's personalized advertising. To do this, uncheck the "consider my interests"

If you have questions about this cookie statement, please send an email to RGPD@AguasdoGeres.pt This statement can be changed whenever necessary. We advise your viewing regularly to stay current.

 

 

PRIVACY STATEMENT

Version Updated on 05.05.2018

ÁGUAS DO GERÊS - Hotel, Spa and swimming pools

For us, privacy is very important. For this reason we are committed to protecting and safeguarding all personal data you have shared with us. We act in the interest of our customers and are transparent about how we treat your personal data.

This document tells how we use and process your personal data. We apologize for being a little long and so we tried to use language that is easy to read and understand so you can fully understand what we are trying to convey to you. It will also be indicated how you can contact us if you want to clarify any questions related to your personal data. This Statement also covers our website and the applications, online platforms, forms, documents and social networks of our company. For more information about how we use cookies and other similar technologies (see the final part of this Statement in "Cookies Statement")

If you have used our services previously you know that we offer services related to accommodation and catering, spa services, spa services and other services in the field of tourism, information given in person, by phone, via email or even through our websites, applications and other online platforms (social networks, etc ...). Why are we reporting this? Because this Privacy Statement applies to all these forms of contact and platforms.

This Privacy Statement concerns all the information and personal data that we collect throughout the contacts that you have with us. We hope this makes reading this statement less tiring.

Empresa de Águas do Gerês, SA reserves the right to update, modify or modify its Privacy Statement at any time, in particular in order to adapt it to legislative and other changes. So if you care about your privacy we advise you to consult this document regularly on our website. However, if we wish to process your personal data for purposes other than those communicated in this Privacy Statement, we will notify you of such changes prior to the start of new activities. We also take the opportunity to inform you that if you do not agree with our Privacy Statement you should discontinue using our services. If you agree with our Privacy Statement, then you just need to book your next visit to Gerês. We look forward to seeing you and have a good experience. Good trip!

WHAT PERSONAL DATA DO WE COLLECT?

We can not help you in clarifying any doubts that you may have to book your stay and other services if we do not obtain the necessary information. When you contact our services you will be asked to provide us with some information, such as your name, contacts, names of companions and payment information, among others. You can also request special order information (eg preferences, restrictions, etc ...). In addition to this data, we also collect information from your computer, phone, tablet or other device that you use to contact us and access our services, including your IP address, browser used, your phone number, etc. It may also happen that others send us your information or it will be collected automatically. If you would like more information on this subject, see below in the section "WHAT TYPE OF PERSONAL DATA ARE COLLECTED BY OUR COMPANY?"

WHY DO WE COLLECT AND USE YOUR PERSONAL DATA?

Your personal information is used to help us with the information you request, in the clarifications you wish to obtain from us in order to make your reservation and ensure that you get the best possible service. We also use your personal data to contact you in the event of a response to any request you have placed for us, to send us necessary and complementary information in response to complaints and / or suggestions you may wish to share with us for the offer of prizes , for sweepstakes, to follow the Recommendations Program (if you are our spa) and to inform you about the latest offers, special offers and other products or services that we think are interesting for you There are more reasons to use your data and if you want more details see below the division "WHY DO WE COLLECT AND USE YOUR PERSONAL DATA?" "

HOW DO WE SHARE YOUR DATA WITH THIRD PARTIES?

There are different steps in the reservation service and information that work in different ways and for different reasons. The purpose is to share only the data relevant to the fulfillment of your stay or use of our services with our partners, such as operators, travel agencies, online booking platforms, etc ... if your reservation comes through them. Some companies that will provide certain services that you want to perform and that we wanted to be intermediaries in your reservation may also have to share some of your personal data. There may also be other parties involved who may receive some of your data and which we will have to involve, such as financial institutions, government authorities or others.

WE DO NOT SELL OR RENT YOUR PERSONAL DATA.

For more information on this subject, see below in the section "WITH WHOM WE SHARE YOUR PERSONAL DATA"

HOW WE PROCESS THE COMMUNICATIONS SUBMITTED BY YOU

In order to comply with your requests and requests for information or reservation of services that you wish to enjoy or to purchase our products, we must use your data and communications to get what you want from the corresponding services, so that we can meet your needs. best wishes.

HOW DO WE USE MOBILE DEVICE DATA?

Through access to our website via mobile devices, this way we also collect and process personal data. The process is the same as that used on our website.

HOW DO WE USE SOCIAL NETWORKS?

Social networks are used by our company to disseminate generic information about interesting events that take place in Gerês, to send messages promoting our services, to publicize, improve and facilitate access to our services and system of direct reservations and other purposes . The access to our page, causes us to gather some of your personal data or that the administrator of these social networks receive some of your information.

WHAT SAFETY AND CONSERVATION PROCEDURES DO WE USE TO SAFEGUARD YOUR PERSONAL DATA AND HOW LONG WILL WE CONSERVE THEM?

We have adopted appropriate and appropriate procedures to prevent unauthorized access and misuse of personal data we store and treat.

We use appropriate business systems and procedures to protect and safeguard the personal information you provide to us. We also use internal restriction and security procedures and technical, electronic and physical restrictions on access restriction and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

We will store your personal data between 1 and 10 years for legal reasons and others.

HOW DO WE WORK WITH PERSONAL DATA FOR CHILDREN?

We do not seek or seek to receive data directly from minors, however, we can not always determine the age of people accessing and using our sites. If a minor (as defined by the law in force) provides their data without the consent of the parent or guardian, we ask the parents or guardians to contact us to have this information removed. We will only process the data of minors with the proper authorization of their parents or legal guardians or when the information is provided by parents or legal guardians.

HOW CAN YOU CONTROL THE PERSONAL DATA YOU SHARED WITH US?

You always have the right to review the data we have stored about you. You can request the information we have through the email address indicated below. If you want to know more about your rights to control your personal data.

You can also contact us if your information is not correct, if you do not want us to have more access to your personal data or if you have other questions about how your information is used or about the Privacy Statement. Please write to us or send us an email using the contact details indicated in the "WHY WE COLLECT AND USE YOUR PERSONAL DATA?"

WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA COLLECTED?

EMPRESA DAS ÁGUAS DO GERÊS, SA has control of the processing of your personal data. We are a limited liability company, private, subject to the law and force in Portugal and with headquarters at Av. Manuel Francisco da Costa, 125, 4845-067 Gerês, Portugal.

EPD (Data Protection Officer)

Name: Data Protection Officer;

Address: Av dos Aliados, 9 -1º andar Room E, 4000-066 Porto, Portugal;

Email: RGPD@TermasdoGeres.pt

WHAT TYPE OF PERSONAL DATA ARE COLLECTED BY OUR COMPANY?

When you ask us for information or clarification or to make a reservation or reservation of some service you will be asked at least your name and contacts. We may also ask for other information such as address, payment details, date of birth, names of accompanying persons, nationality, any preferences you may have for a meal or any food or other restrictions that you may have and that are important for the performance of the service that we will provide -you.

Likewise if you contact us through social networks, travel agencies, service providers of activities, etc ... we will also have access to your personal data. We may also ask you to fill out a satisfaction survey or to make a comment or suggestion that you would like to share with us so that we can always improve our services for the future, we will also collect information about you included in your comments.

You may also decide to participate in Referral Programs, prizes and raffles and in doing so you will also provide us with personal information.

Obviously you may also be making reservations that are not just for you. You may be booking services for other guests and friends. At this point, we must clarify that it is your sole responsibility to ensure that the person (s) whose data you provided us with was informed of such and understood and accepted the way our company uses the information (as described in the Privacy Statement ).

PERSONAL DATA WE COLLECT AUTOMATICALLY

After contacting us, you may end up not confirming any reservation with us. However, whenever you contact us via email, phone or visit our websites or applications we will collect certain information automatically. Depending on the medium you used, we may collect your telephone number and email address, your IP address, the date and time you accessed our services, the hardware, software, or Internet browser you used and information about the operating system your computer. We may also collect information on the versions of the applications and the language settings you used, as well as the click and page information displayed to you.

Similarly, if you use a mobile device, we may collect information that identifies that device, application failure, and other system activity. When making a reservation, our system can register which means and website used to make the reservation or to access our websites.

PERSONAL DATA WE RECEIVE FROM OTHER SOURCES

Not only do we have information that we can provide. Sometimes we also receive information from you from business partners such as travel agents, operators, online booking platforms and other companies. All information we receive from these other sources may be supplemented by the information we receive from you. For example, when you make a reservation of our services through a partner or intermediary of ours (eg travel agency, online platform, etc ...), and you provide them with your personal data, they will send us your data to that we can continue with the service you want. We also use external service providers to facilitate the receipt of your payment. These suppliers will have access to your data so that we can fulfill the due receipt and be able to guarantee that everything runs smoothly and safely.

Another example is some communication services that we can integrate in our platforms so that you can communicate with us and with the partner that you chosed to make your reservation. In this case we receive metadata about your communications (how and from where you communicated, who you are, date and duration of the call, etc ...). We can also provide some specific contacts for sending Happy Holidays, Happy Birthday wishes, etc ...

WITH WHOM WE SHARED YOUR PERSONAL DATA

WE DO NOT SELL OR RENT YOUR PERSONAL DATA. However, we need to share your personal data with some partners and for several reasons:

Suppliers of services that you want to buy and that we have to contact and hire so we can complete your information or reservation requests. This is important for services that are not directly provided by our company, once you want us to handle the reservation. Depending on the reservation you wish to do, we may need to provide your name, contact information, payment details, your family or friends personal data and any preferences or restrictions you have specified in your order. If you have any questions, we can contact the supplier and ask them to deal with your request. In case of law issues or disputes related to the reservation process of these services we will provide the information related to the reservation process that are necessary to handle the dispute. These may include copies of

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